If you haven’t been following the seemingly never-ending drama that is the Galaxy Note 7 fiasco, let me recap.
Samsung’s new Galaxy Note 7 smartphone was hailed with much praise and success when it first launched, but unfortunately the flagship device proved to have a nasty habit of exploding. The company issued a swift recall of the devices which were then outfitted with new batteries and freshly colored notification lights, letting people know that their phone was fixed and would not be blowing up in their face. Shortly after, the new “fixed” phones started exploding yet again. Samsung officially issued a recall for the second time, and eventually put an end to the Galaxy Note 7.
The company tried pretty darn hard to let its customers know it was sorry about the issue. Many received a full refund and a $100 rebate towards a new Galaxy S7 or S7 Edge, but Samsung France has opted to go even further to reclaim the trust of their customers.
A number of users from the region have reported receiving a letter apologizing once again for the entire fiasco, concealing a free 128GB microSD card inside. These don’t come cheap, and have a list price of about $103 (although they can drop much lower on sale). For those who opted to switch out their Note 7 for a Galaxy S7 or S7 Edge, this should be a welcome apology gift.
In addition, the letter details a contest that Samsung is holding for its Note 7 refugees. The contest will be held via SMS, and gives 1,000 customers the opportunity to attend the company’s new virtual reality amusement park in Paris. Samsung says all you have to do to enter is respond to the text they send out tomorrow, and the first 1,000 respondents will win a trip to the park, all expenses paid. The experience will be held on the 20th and 27th of December, so for those hoping to snag a spot, you must be available on these days to attend.
It seems the company is trying as hard as it can to maintain customer loyalty, and we have to say they have done a fantastic job so far.
If you purchased a Galaxy Note 7 way back when, how has your return experience been? It’s certainly varied for different people, so we would love to hear about it in the comments below.